KidSmart Academy

Thank you for sharing your thoughts. We always welcome feedback as it helps us improve and better support every child’s experience.We’d like to share some context regarding both your kids' time with us. Both of them had many wonderful moments during the week including the field trip to the zoo, enthusiastic participation in our science experiments, craft activities, and outdoor games. However, there were instances where the older one was disrespectful with teachers and other students. Though he particpated in all the experiments and activities throughput the week, on Thursday, he refused to participate in the mad science activity. When he constantly declined to participate after repeated encouragement, we offered him an alternative to respect his autonomy not a punishment. He chose to spend the time reading in our cozy reading corner, which he seemed to enjoy as seen in the pictutes shared with you in the weekly summary email sent to you.We also understand there may have been a light-hearted exchange with the teacher where he mentioned that he will not be returning next week. We have spoken with the staff to ensure all responses, even in playful moments, reflect the professionalism and warmth we strive to maintain.Our goal is always to create a positive and inclusive space where every child feels supported. If you'd like to discuss this further, we’d be happy to connect with you directly.

Dear Parent,

Thank you very much for taking the time to review our camp. We truly appreciate your feedback and are delighted to hear that your daughter had an excellent time with us.

We want to assure you that our policy is to create an environment that encourages social interaction and sharing of thoughts during activities. However, it is our responsibility to ensure a productive and respectful learning environment for all campers. We understand that your son had some difficulties and despite our efforts to manage the situation, there were instances when his behavior became disruptive. We want you to know that we tried various strategies to help him integrate better with the group, and at no point was he punished inappropriately.

Regarding the sibling interactions, we did observe some instances of fighting between your children, and we worked to mediate these situations to ensure both were comfortable. We continue to foster a nurturing environment where all children feel safe and heard.

About the age group, your son was indeed not the oldest. We had three other boys older than him in the camp who blended well with the rest of the group.

On the matter of pickup times, we understand that delays can occur. Even though you were late for 40 min., we did not charge you any money as we value your patronage. Our late policy is $1 per minute. We want to clarify that our camp ends at 5pm and we encourage parents to pick up their children promptly to maintain our schedules and routines.

We hope this explanation offers a clearer picture of our policies and practices. We value your feedback and will use it to improve our services. Thank you once again for entrusting your children with us. We look forward to welcoming them back at our camp in the future.

Best regards,

Shilpa