PAYMENT INFRMATION
The $100 deposit per child per week, due at the time of registration in order to secure your kid's spot in camp, is a non-refundable deposit, barring medical issues (see below).
REFUND POLICY
When we reserve a spot for you, we are prohibiting others from signing up, as we have limited space available. There are no camp sick-day credits.
First, we would like to encourage you to simply move to another session so your child can still experience one of our camps. However, we understand that life happens, things come up and you may need to cancel altogether. To do so, please call or email us as soon as possible.
If you need to cancel for any reason and would like a partial refund or transfer, you must notify camps@afsf.com, noemie@afsf.com, and afsf@afsf.com at least 30 days in advance of your selected session.
- Cancellation between 99 days out from camp and 30 Days out from camp will receive a refund less 50% of your purchased price.
- There will be no refunds or transfers 29 days out from camp.
- $100 deposit per week is not refundable or transferable at any time, unless it is a medical reasons (must provide a written explanation from a doctor).
- Cancellations due to personal reasons, etc. will not receive a refund
- Campers who leave during a session WILL NOT receive a refund
MEDICAL REASONS
We understand that medical issues may arise over the course of the year or just as your child is set to attend camp. Please call us as soon as possible to inform us of your need to cancel. Cancellation requests due to illness or accident prior to the camp session start
date require a physician’s written verification. Upon receipt of verification, we will issue a full refund. If your child is sick and there is time and room, we will work with you to switch your camper to a later session.
SWITCHING SESSIONS
Switching from one session to another is definitely possible, though it depends on your timing. If you decide you want to transfer to another session, and spots are available in that session, you’ll need to pay a $50 transfer fee. Requests to switch sessions must be made in writing to camps@afsf.com and must be made prior to 30 days out from session.
Registration is only transferable during the same calendar year from original camp registration date.
If clarification on this policy is needed or if you have any questions please feel free to email us at camps@afsf.com.
TRANSFER
If you need to transfer your registration to someone else for the whole session, partial transfer are not available at any time, you must notify us and do so prior to 5 days out from session start date. There will be a $50 transfer processing fee. Cancellations and transfer requests must be in writing by email to noemie@afsf.com.
You cannot transfer your registration to a session next year or to a following season. Registrations can only be transferred within the same calendar year.
We reserve the right to cancel a session date if participation numbers are not adequate. You may select an alternative session date, or you may request a full refund of tuition paid. Cancellations of sessions will occur a minimum of one week prior to the session.
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are continually striving to improve our program, and we’ll do better in the future. We have already implemented more structure and an individualized curiculum to make sure that all children have improved French skills when they leave us.
That said, here at AFSF, we believe that play is an important part of learning, and French games and play where we encourage communication in French will always be a vital part of our teaching methods.
Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best,
Your AFSF Team