We care about you and your learner’s experience with Allschool. All classes are subject to our refund policy, please refer to below sections.
Full Refunds
In the following situations, you are entitled to request for and to receive a full refund for a class or a session.
- You may receive a full refund for a class and the sessions purchased for the class if you withdraw from the class: within 24 hours of purchase, provided that the first session of the class purchased has not started yet; or at least 7 days before the start of the first session purchased in respect of the class, where such purchase is made more than 24 hours before such first session.
- You may receive a full refund for a class if the teacher cancels the class before the start of the first session paid for by you.
- In the event that a teacher misses a one-time class, you may request a full refund for the class, or communicate with the teacher to reschedule the class.
- In the event that a teacher reschedules a session of the class before the first session starts, you may request a full refund for the class.
Prorated Refunds
In the following situations, you will be entitled to request for and receive a prorated refund based on the number of sessions remaining in your class：
- If the sessions purchased by you are rescheduled, you will receive, upon request, a prorated refund based on the number of sessions rescheduled that you (i) did not attend and (ii) did not consent to such rescheduling. However, if you did not attend the rescheduled session where you have consented to such rescheduling, you will not be eligible for a refund for such session.
- If the teacher misses some of sessions listed in the class, you will receive a prorated refund based on the number of sessions which the teacher missed upon request.
- If the teacher cancels a class in which you have any uncompleted sessions, you are eligible to receive a prorated refund for the class according to the proportion of sessions that were canceled out of all sessions you have paid for in the class.
To request a refund, please contact the teacher within the first 7 days after the first session starts.
Additional Policies
We may, at our discretion, refuse to issue or disqualify a user from receiving refunds if a user requests an excessive number of refunds in a period of time.
