Refund Policy: Group Classes
100% Satisfaction guaranteed! A 100% refund will be issued if you terminate your registration at least 24 hours before the start time of your first paid session for the registered course. No registration termination and no refund will be processed within 24 hours of the scheduled start time of a group class and the student will be expected to attend the first session of the group class. If you are not satisfied with our services after the first session, the remaining fee will be kept as class credit. A cost of $80 will be charged upon cancellation for any class where physical materials were given.
Access to Leadways' class documents, materials, and information will be terminated upon cancellation of service.
Refund Policy: One-on-One Classes
Once the purchased classes has been scheduled, no refund will be given if the student decides to cancel all of the classes but the course fee can be kept as credit
Rescheduling Policy (One-on-One Classes ONLY)
Students have the right to reschedule any One-on-One class as long as it is requested at least 24 hours in advance, subject to our teacher's availability. Accommodation may not be made if a request is submitted in less than 24 hours before the scheduled start time. All scheduling and rescheduling should be arranged solely through our operations team. Once a schedule is finalized, the student is required to attend the scheduled classes.
Cancellation Policy for One-on-One Classes
One-on-One classes canceled within 24 hours of the start time or students not showing up for class will not be refunded. It is essential to note: last-minute cancellations or absences for reasons other than illness or emergencies deprive other students the opportunity to schedule their lesson.
When a refund is processed, access to unpaid class materials and class recordings will be revoked.
Absences due to Technical Problems
If both the student and the teacher are ready for a One-on-One class, but either party experiences technical problems preventing participation in the class, the class will be rescheduled at no cost.
Absence for Group Classes
Students who are registered for group classes are expected to attend. If a student misses a group class session, they will have access to the class recording. No class fee adjustments will be processed for sessions the student does not attend.
Class Credit Request Grace Period
Any class credit with us should be claimed within 6 months after the purchased last session ends. Class credits that are not claimed within the 6 month period will not be refunded and cannot be used for other services.
