July 30, 2016
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Malyadri Jaladanki
Verified Purchase
One word - "Irresponsible". The Milpitas center is a dark, dingy and untidy place to begin with. Dust every where and no proper place to relax or play for the kids. We were invited by a dirty floor rug for the kids to relax and play. I felt horrible dropping my kids off at this location but had no choice as the week began and I did not have time to go back and look for other options. The teachers were OK and tried to do their best.
Comes Friday evening to pick-up the kids, they drop a surprise on me that the camp for next week is cancelled due to lack of participants. Like, they did not know about not having enough participants, till 4.00pm Friday the week before. Now, they very well know, that I will not have time to look for other options for the following week and I was presented with an option of driving 20 miles to drop off my kids to a different location or get a refund. I tried calling their office to request a refund. No answer. I send an email and after 3 days received a reply saying that I will be updated when a refund is issued. Nothing happens for 2 weeks. On multiple enquiries finally responds that the refund will be issued. Again no action (3 weeks go by). I had to take up with my credit card company to get a refund.
!!! Have some respect for others time and convenience as well !!!!